Train Set Return Policy

We have very, very few problems with train sets not working upon delivery. The train sets we sell are from very reputable and well known manufacturers and are brand new in factory sealed packaging. All train sets come with the manufacturers warranty.

Once an item has been ordered and shipped – only “damaged during shipment” items will be accepted back for a UPS claim.

Defective items must be taken up with the manufacturer. We do not have repair facilities for such situations.

Any train set purchased at ModelToyTrainsStore.com that arrives to you damaged can be returned with an approved RMA number and will only be exchanged for the same identical set, no credits towards other merchandise or refunds will be allowed.

Train sets can only be returned to us within 15 days of date of purchase if damaged with an approved RMA. After 15 days, all train sets must be returned to the manufacturer for repair or replacements. Your train set manufacturers warranty will be included in the train set.

Returns will NOT be accepted without an authorized Return Merchandise Authorization (RMA) number.

You may request a RMA number from us.

You can do this by e-mailing us at  and requesting a RMA number.

You must write your RMA# on the shipping label and enclose a copy of your original invoice with your return.

All returns must be in the original package in original condition and must include all the original manuals and paperwork, etc. No exceptions please.

S/H is not refundable.

All shipping fees on any return will be the responsibility of the customer.

We cannot accept any postage dues, COD's and no shipping credits will be issued.

Please pack the merchandise safely so it reaches us in the same condition it reached you.

Upon receiving your AUTHORIZED return, a new identical train set will be shipped to you.
 

Defective Train Sets
Defective train sets are covered under the manufacturers warranty. If you need warranty work or a replacement, please contact the manufacturer.
We will gladly help you get contact information.

If you still have any questions regarding returns, please feel free to contact us at  or (866) 729-8590 M-F 10-4 EST.
 

Manufacturer Contact Information:

Bachmann
Warranty Information

Bachmann's Lifetime Limited Warranty covers motorized units only. Under the warranty, Bachmann can decide whether to repair or replace an item at their
discretion.

Items less than a year old are fully covered and will be serviced or replaced at no charge when accompanied with warranty card or proof of purchase.

For items more than one year old, there is a nominal service charge for repair or replacement (prices subject to change):
$10.00 - HO & N Diesel

$15.00 - HO & N Steam

$20.00 - DCC On Board™ and Spectrum® HO and N scales

$25.00 - Williams O Gauge and Spectrum® On30

$30.00 - Standard Line large scale (except Anniversary Edition 4-6-0 locomotives)

$50.00 - Large scale Spectrum® and Anniversary Edition 4-6-0 locomotives


All accessories, power packs and speed controllers, and Plasticville USA® items are covered for 90 days only.
Contacting Service

To send us e-mail, click here: Online Service Form
Orders, repair inquiries, or general inquiries may also be sent to:


Bachmann Customer Service
1400 East Erie Avenue
Philadelphia, PA 19124
Fax: 215-744-4699


Bachmann's Service Department is available Monday through Friday from 8:00 am to 4:00 pm Eastern Time. Customer Service for all scales can be
reached toll free by US and Canadian customers at 800-356-3910. Customers from all other countries should call [Exit Code]-1-215-533-1600.

Parts: Ext. 328 or 329
Technical Support: Ext.337
Repair Status: Ext. 331
Customer Service Manager: Ext.304

Please be aware that due to the quantity of calls we receive each day, you may need to leave a message on our voice mail system. Your call will be
returned as soon as a service technician is available. We thank you in advance for your patience.

Lionel

Lionel Limited Warranty Policy & Service
This Lionel product, including all mechanical and electrical components, moving parts, motors and structural components,
with the exception of LIGHT BULBS & LED’s are warranted to the original owner-purchaser for a period of one
year from the original date of purchase against original defects in materials or workmanship when purchased
through a Lionel Authorized Retailer*.
This warranty does NOT cover the following: Normal wear and tear, Light bulbs or LED’s, Defects appearing in the course of
commercial use, or Damage resulting from abuse/misuse of the product.
Transfer of this product by the original owner-purchaser to another person voids this warranty in its entirety. Modification of
this product in any way; visually mechanically or electronically, voids the warranty in its entirety.

Any warranted product which is defective in original materials or workmanship and is delivered by the original ownerpurchaser
(this warranty is non-transferrable) to Lionel LLC or any Lionel Authorized Service Station MUST be accompanied by the original receipt for purchase (or copy) from an Lionel Authorized Retailer*, will at the discretion of Lionel LLC, be repaired or replaced, without charge for parts or labor. In the event the defective product cannot be repaired, and a suitable replacement is not available, Lionel will offer to replace the product with a comparable model (determined by Lionel LLC), if available. In the event a comparable model is not available the customer will be refunded the original purchase price (requires proof of purchase from the Lionel Authorized Retailer* it was originally purchased). Any products on which warranty service is sought must be sent freight or postage prepaid (Lionel will refuse any package when postage is due).

Transportation and shipping charges are not covered as part of this warranty.
NOTE: Products that require service that do not have a receipt from an LIONEL AUTHORIZED RETAILER* will be required to pay for all parts required to repair the product (labor will not incur a charge) providing the product is not older than 5 years from date of manufacture and is within 1 year from date of purchase. A copy of the original sales receipt is required.

In no event shall Lionel LLC be held liable for incidental or consequential damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not
apply to you.
This warranty gives you specific legal rights and you may have other rights which vary from state to state.

Instructions for Obtaining Service
If service for this Lionel LLC product is required; bring the item, along with your DATED sales receipt and completed warranty
information (at the bottom of this page) to the nearest Lionel Authorized Service Station. Your nearest Lionel Service Station
can be found by calling 1-800-4-LIONEL or by accessing the website at www.lionel.com.
If you prefer to send your Lionel product directly to Lionel, for repair you must FIRST call 586-949-4100 extension 9105 or
FAX Lionel at 586-949-5429 or write to Customer Service, 50625 Richard W. Blvd, Chesterfield, MI 48051-2493. Please have the
6-digit Lionel product number, the date of original purchase, the dealer where the item was purchased and what seems to be
the problem. You will receive a Verbal return authorization (RA) number to ensure your merchandise will be properly tracked
and handled upon receipt at Lionel LLC.
Once you have your Return Authorization (RA) number, make sure the item is packed in its original Styrofoam inner container
which is placed inside the original outer display box (this will help prevent damage during shipping and handling).
This shipment MUST be prepaid and we recommend that it be insured with the carrier of your choice.
Please make sure you have followed all of the above instructions carefully before returning any merchandise for service. You
may choose to have your product repaired by one of Lionel LLC’s Authorized Service Stations after its warranty has expired. A
reasonable service fee should be expected once the product warranty has expired.

Atlas
Customer Care/Business Hours
Our website is available to you 24 hours a day, 7 days a week, 365 days a year for your shopping convenience

Order Tracking
Orders you have placed (Reviewing an order, tracking a shipment) can be tracked through mailing us at orders@atlasrr.com

Frequently Asked Questions
If you have any questions about our prices, policies, or procedures, you can mail us at webmaster@atlasrr.com

Orders via web
If you have any questions about our prices, policies, or procedures, we recommend you to contact us at mailto:orders@atlasrr.com

Suggestion
If you have any suggestions about improving our Online shop, please email us at feedback@atlasrr.com


USA Trains
P.O. Box 100, Malden, MA 02148
Phone: (781) 322-6084
Fax: (781) 321-6459
email: info@usatrains.com